Today’s consumers expect a certain standard of digitalization and accessibility from the companies they interact with, and that includes healthcare providers too. Consumers and patients in the healthcare industry are looking for convenience and discretion paired with superior care and customer service. The pressure to keep up with rapidly-changing healthcare technology can be overwhelming for providers, and growing cyber risks can make digitalization seem even more daunting. To be clear, digitalization in healthcare facilities does not refer to the advancements in medical technology that allow doctors to use robotics and other technological systems to provide enhanced care to their patients. Rather, digitalization is about enhancing the customer experience so that the care delivered by doctors is able to be done more efficiently and effectively.

Historically, healthcare insurers don’t exactly have the reputation of being on the cutting edge of technology, but they now have the opportunity to change that through healthcare facilities insurance programs. Insurers in the healthcare industry can now play a leading role in bringing digitalization to healthcare facilities to help them improve care and claims handling while reducing waste, through a more high-tech approach.

New technology in the insurance industry brings with it exciting changes to the healthcare industry for providers. Increased payment options, electronic claim filing and new and improved web-based tools such as online healthcare management portals accessible to all providers in the medical group, allow them to manage their care more efficiently and effectively than ever before. Not only are these enhancements in technology extremely convenient; they also make submitting claims quicker and easier. Claims can now be sent to insurance companies electronically, speeding up the payment process for physicians.

For patients, insurance companies can provide online tools to help manage their healthcare and make informed healthcare-related decisions. Patients can access information about their appointments, payments and test results online and learn about treatment options that may be available, which treatments are covered under their health plan and even the projected cost of those treatments. Insurance companies can also offer web resources that can help patients find a provider or doctor that is in their network, check on their claims or get an explanation of benefits when needed.

With digitalization, insurers can position themselves at the forefront of advancing efforts to give consumers more information, more choice and better care, while also advancing the efforts to make claims handling easier than ever for providers.

About Highland Risk Services

At Highland Risk, we use our expertise and experience to provide insurance information and programs to those who serve long-term care and senior living facilities. Since 2007, we’ve been offering insurance and risk management plans designed to help our agents give their clients the ability to achieve continued growth while simultaneously protecting against loss, containing costs and increasing profitability. With offices to serve you in Chicago, Illinois and Phoenix, Arizona, we do everything we can to make your experience with us as professional and transparent as possible. To learn more, contact us at (847) 832-9100.